At MING CHENG TRADING LIMITED, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please carefully review our official return, exchange, and refund policy below.
 

Returns

Returns are accepted within 14 calendar days from the date of delivery.
All returned items must be unused, unwashed, in original packaging, and in the exact condition as originally received. Any damaged, worn, or incomplete items due to customer handling will not be eligible for return.
To initiate a return, please contact our customer support team with your order number and detailed reason for return.
Customers are responsible for all return shipping fees unless the return is caused by our shipping error, defective products, or incorrect item delivery.
 

Exchanges

Exchanges are available within 14 calendar days after delivery for items of equal value.
Please contact our support team to confirm exchange availability and provide detailed information about your preferred replacement item.
All items requested for exchange must remain in original, unused, and resalable condition.
 

Refunds

Once we receive and complete the inspection of your returned items, we will notify you of your refund approval status.
Approved refunds will be processed to your original payment method within 7–10 business days. The actual arrival time of funds may vary depending on your payment provider’s processing schedule.
 

Non-Returnable Items

The following items are final sale and do not qualify for return, exchange, or refund:
  • Gift cards
  • Customized / personalized items
  • Items marked as final sale on product pages

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery with photos or video evidence for assistance and resolution.
 

Contact Us

If you have any questions regarding our return, exchange, or refund policy, please feel free to contact our customer service team.
MING CHENG TRADING LIMITED
Room 803B, 8/F, Westbank International Mansion, 290-296 Un Chau Street, Cheung Sha Wan, Kowloon, Hong Kong
Last Updated: September 2026