At NiHaoAS, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and exchange policy below.
Returns
Returns are accepted within 14 days of the delivery date.
Items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact our customer service team at [your email address] with your order number and reason for return.
Customers are responsible for return shipping costs unless the return is due to our error.
Exchanges
Exchanges are accepted within 14 days of delivery for items of equal value.
Please contact us to arrange an exchange and provide details about the desired replacement item.
Items to be exchanged must be in original, unused condition.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be processed to the original payment method within 7-10 business days.
Non-Returnable Items
Gift cards, personalized items, and items marked as final sale are not eligible for return or exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receipt for assistance.
Contact Us
For any questions about returns or exchanges, please email us